CJM is great!

FlowMapp Tools
#1

Hello!

Just love it. And thank you very much for the new updates (1,5.2 release) - zoom is nice, works good, didn’t notice any glitches. Pure pleasure to work in your CJM honestly!

5 Likes
#2

Exactly, this update was awesome! CJM is a powerful tool that can help organizations gain a better understanding of their customers’ experiences, needs, and pain points throughout the entire customer journey.

#3

Here are some tips for creating a CJM on FlowMapp:

  • Start by brainstorming the different touchpoints that a user might have with your product or service.
  • Once you have a list of touchpoints, start to add goals, thoughts, and emotions to each touchpoint.
  • Use different colors and icons to represent different types of touchpoints, goals, thoughts, and emotions.
  • Share your CJM with other people to get their feedback.

Creating a CJM on FlowMapp is a great way to improve the user experience of your product or service. By understanding the user’s journey, you can identify areas where you can improve the experience and make it more enjoyable for users.